Refund Policy

• Credits are prepaid usage of the service, not money on deposit.
• If you bought a pack and have not spent any credit, you can request a full refund within 14 days of the purchase.
• A job that fails because of us is never charged: the hold is released automatically.
• Beyond those cases we refund only where applicable law requires it.

Write to support@fluxvideos.co from your account email with the purchase date and the reason. We answer within 10 business days.

• Purchases outside Colombia (Polar): Polar is the seller and refunds to the original payment method, typically visible within 5 to 10 business days depending on your bank.
• Purchases in pesos (Wompi): we refund to the original payment method (card, PSE, Nequi) through Wompi. Timing depends on the financial institution, usually 5 to 15 business days.

• Credits already spent on completed jobs, even if you dislike the result: that is why we offer a low-cost draft before the final render.
• Expired credits (12 months after purchase).
• Credits forfeited when an account is closed for breaches of the Content Policy.

Nothing in this policy limits mandatory rights granted by the consumer-protection law of your country, including Colombia's Consumer Statute (Law 1480 of 2011).